Privacy Policy for Local Link Business Solutions LLC

Last Updated: September 2025

This Privacy Policy describes how Local Link Business Solutions LLC ("Local Link Business Solutions LLC," "we," "us," or "our") collects, uses, and discloses information about users ("you") in the United States and its territories when you access or use our services, including all products and tools powered by the Go High Level platform (collectively, the "Services"). By using our Services, you agree to the collection, use, and disclosure of your information as described in this Privacy Policy.

1. Information We Collect

We may collect the following categories of personal information:
• Personal identifiers such as your name, email address, mailing address, phone number, and other contact information.
• Account credentials including usernames and passwords for access to Services.
• Payment information such as billing details and transaction data.
• Usage data about how you interact with our Services including IP address, browser type, device information, access times, and pages viewed.
• Customer information that you, as a business client, input into the Services (including your own customers' names, contact details, appointment data, and service preferences).
• Communications including call recordings, emails, texts, and chat messages through the Services.
• Third-party integrations including but not limited to data from tools like Google, Facebook, Stripe, or CRMs you choose to connect.

2. How We Use Your Information

We use your personal information to:
• Provide, maintain, and improve our Services.
• Customize user experiences and respond to inquiries.
• Facilitate payments and transactions.
• Provide technical support and service notifications.
• Conduct analytics and performance monitoring.
• Market our Services in accordance with your communication preferences.
• Ensure compliance with legal obligations.

3. Sharing of Information

We do not sell your personal information to third parties.

Mobile information, including phone numbers and opt-in consent data, will not be shared with third parties or affiliates for marketing or promotional purposes. Such information may only be shared with service providers that directly support the delivery of messaging services (such as SMS platforms), and only to the extent necessary to provide those services.

We may also share your information with:
• Service providers who assist in operating the Services.
• Business partners and integration providers, with your consent.
• Legal and regulatory authorities as required by law.
• Successors in the event of a business transfer.

4. Subscriber and Customer Data

If you are a subscriber to our Services, you may input your own customers' personal information. We process this data strictly on your behalf and act as a “data processor” in accordance with our agreements and applicable privacy laws. You, as the business client, are solely responsible for obtaining the necessary consents from your customers and ensuring compliance with applicable privacy regulations.

5. Communication Preferences

You may opt out of promotional emails by following the unsubscribe link in the messages.

For SMS text messages:
• Message frequency varies depending on your interactions with us.
• Standard message and data rates may apply.
• Reply STOP to unsubscribe at any time.
• Reply HELP for help or contact us at [email protected].

Transactional communications essential to your use of the Services may still be sent.

6. Data Security

We implement commercially reasonable measures to protect your personal information. However, no method of transmission over the internet is 100% secure.

Disclaimer of Guarantees:
We do not guarantee that the Services will be error-free, uninterrupted, or completely secure. You use the Services at your own risk, except as required by law.

7. Data Retention

We retain personal information for as long as necessary to fulfill the purposes outlined in this policy, unless a longer retention period is required or permitted by law. Criteria used to determine retention periods include:
• The length of time we have an ongoing relationship with you.
• Whether we have a legal obligation to retain the information.
• Whether retention is advisable in light of regulatory requirements or legal claims.

8. Your Rights and Choices

Depending on your jurisdiction, you may have certain rights under state privacy laws, including the Virginia Consumer Data Protection Act (CDPA) and the California Consumer Privacy Act (CCPA/CPRA). These rights may include:
• The right to access and obtain a copy of your personal information.
• The right to correct inaccuracies in your personal information.
• The right to request deletion of your personal information.
• The right to opt out of the sale or sharing of personal information or targeted advertising (note: we do not sell personal information).

To exercise these rights, please contact us at [email protected] or by mail at the address provided below.

9. Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your experience, analyze usage, and provide tailored content. You can manage your cookie preferences in your browser settings.

Do Not Track: Our Services do not currently respond to “Do Not Track” signals or Global Privacy Control (GPC) requests. However, you may use browser-level settings to manage cookies and tracking.

10. Children’s Privacy

Our Services are not directed to individuals under the age of 18. We do not knowingly collect personal information from anyone under 18. If we learn that we have collected information from a minor, we will take steps to delete such information promptly.

11. International Use

Our Services are intended for individuals located in the United States. If you access our Services from outside the U.S., you acknowledge that your information will be processed in the United States, which may have different data protection laws than your country of residence.

Disclaimer for Non-U.S. Users:
We disclaim responsibility for compliance with non-U.S. privacy laws for users who access the Services outside the United States.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Material changes to the policy will be updated on our website, with the "Updated Date" revised accordingly.

13. Governing Law

This Privacy Policy shall be governed by and construed in accordance with the laws of the Commonwealth of Virginia, without regard to its conflict of laws principles.

14. Contact Us

If you have questions or concerns about this Privacy Policy or our practices, please contact:

Local Link Business Solutions LLC
Email: [email protected]

By continuing to use our services, you acknowledge that you have read, understood, and agree to the Privacy Policy.

15. Indemnification

By using our Services, you agree to indemnify and hold Local Link Business Solutions LLC harmless from any claims, damages, or expenses arising from your use of the Services or violation of this Privacy Policy.