Privacy Policy for Local Link Business Solutions LLC

Effective Date: July 2025

This Privacy Policy describes how Local Link Business Solutions LLC ("Local Link Business Solutions LLC," "we," "us," or "our") collects, uses, and discloses information about users ("you") in the United States and its territories when you access or use our services, including all products and tools powered by the Go High Level platform (collectively, the "Services"). By using our Services, you agree to the collection, use, and disclosure of your information as described in this Privacy Policy.

1. Information We Collect

We may collect the following categories of personal information:

Personal identifiers such as your name, email address, mailing address, phone number, and other contact information.

Account credentials including usernames and passwords for access to Services.

Payment information such as billing details and transaction data.

Usage data about how you interact with our Services including IP address, browser type, device information, access times, and pages viewed.

Customer information that you, as a business client, input into the Services (including your own customers' names, contact details, appointment data, and service preferences).

Communications including call recordings, emails, texts, and chat messages through the Services.

Third-party integrations including but not limited to data from tools like Google, Facebook, Stripe, or CRMs you choose to connect.

2. How We Use Your Information

We use your personal information to:

Provide, maintain, and improve our Services.

Customize user experiences and respond to inquiries.

Facilitate payments and transactions.

Provide technical support and service notifications.

Conduct analytics and performance monitoring.

Market our Services in accordance with your communication preferences.

Ensure compliance with legal obligations.

3. Sharing of Information

We do not sell your personal information to third parties.

We may share your information with:

Service providers who assist in operating the Services.

Business partners and integration providers, with your consent.

Legal and regulatory authorities as required by law.

Successors in the event of a business transfer.

4. Subscriber and Customer Data

If you are a subscriber to our Services, you may input your own customers' personal information. We process this data strictly on your behalf, in accordance with our agreements and applicable privacy laws. You are responsible for obtaining the necessary consents from your customers.

5. Communication Preferences

You may opt out of promotional emails by following the unsubscribe link in the messages. For text messages, reply "STOP" to opt out. Transactional communications essential to your use of the Services may still be sent.

6. Data Security

We implement commercially reasonable measures to protect your personal information. However, no method of transmission over the internet is 100% secure.

7. Data Retention

We retain personal information for as long as necessary to fulfill the purposes outlined in this policy unless a longer retention period is required or permitted by law.

8. Your Rights and Choices

Depending on your jurisdiction, you may have the right to access, correct, or delete your personal information. To exercise these rights, please contact us at [email protected]

9. Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your experience, analyze usage, and provide tailored content. You can manage your cookie preferences in your browser settings.

10. Children’s Privacy

Our Services are not directed to individuals under the age of 18, and we do not knowingly collect personal information from them.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Material changes to the policy will be updated on our website.

12. Contact Us

If you have questions or concerns about this Privacy Policy or our practices, contact:

Local Link Business Solutions LLC
Email: [email protected]

By continuing to use our services, you acknowledge that you have read, understood, and agree to the Privacy Policy.